Venue: Meeting Room, II Floor Department of Sociology and social research - Trento
All social contexts imply conflicts, which are inevitable but also necessary to grasp the potential of diversity and grow as human beings. Facing conflicts in a constructive manner is fundamental for each individual. However, the word ‘conflict’ is often perceived as negative and this prompts us into a dysfunctional way.
The course’s main aim is to train students to better manage the conflictual situations emerging in all operational contexts: among colleagues, in working groups, both at university and in a working context.
Beneficiaries:
The course is targeted to 20 students attending their last year of undergraduate courses, students of master’s courses or Five-year courses and young graduates of the University of Trento.
Its objective is to reinforce the skills of young people who are still studying or facing the labour market for the first time.
Applicants are required to send their CV and a motivation letter to jobguidance [at] unitn.it by 21 April, at noon.
Objectives:
At the end of the two-day long seminar, participants will have achieved the following objectives:
- Recognise and distinguish the various evolutionary phases of the conflict
- Acquire a methodological approach to analyse the causes of a conflict
- Master the tools to better manage their emotionality, and the others’.
- Study the methodology to pave the way to consensus
- Recognise the early signs of a conflict
- Become more aware of their own conflictual behaviour
- Develop a self-learning plan to continue to work on their conflict management skills.
Programme
First day:
Definition and diagnosis of a conflict
The role of emotions in a conflict:
The “Iceberg Model”
Development of the emotional skills
Personal diversities as a source of inter-relational conflicts
‘Riemann / Thomann’ Model; practical exercises
The different strategies for the conflict resolution (pros and contras)
Win- Max Mock test
Second day:
Communication in conflicts: the management of a conflictual dialogue
Content and Relation in communication (Model Schulz von Thun)
Aiming at consensus: the non-violent communication (Model Rosenberg)
Empathetic listening and constructive feedback
How to detect the early signs and prevent conflicts
Our personal conflictual behaviour and preparation of a self-development plan
Participants will be given a certificate of attendance at the end of the course.
Participation is free.
More information is available in the webpage Job Guidance