Course on Negotiation and conflict management

Contents

Part 1: Conflict’s management

 Conflict: what it is, where it comes from, types of conflicts 
 Conflict as a source of growth and transformation: why it is so fundamental on different levels (intrapersonal, inter-personal, organizational, business)
 Conflict’s management styles: Thomas-Killman model
 The importance to analyse the conflict
 How to deal better with conflict: personal triggers, emotions and thoughts’ management (ABCDE model)

Part 2: Negotiation

 Negotiation: what it is, the connection between differencies, conflict and negotiation
 Negotiation win-lose and negotiation win-win
 Negotiation win-win basics: Fisher-Ury Principled Negotiation model
 Key-Soft skills to negotiate effectively: empathic listening, assertive communication, presence, systemic vision 

Useful information

Time: 9.00 - 13.00 | 14.00 - 17.00 (7 hours)

Maximum number of participants: 25

In the virtual classroom it is required the presence with active video and the possibility of using audio. We ask those who are unable to participate to notify their absence.

The meeting will be held in English and is part of the cycle of training courses on soft skills.

At the end of the course, a certificate of participation is issued after having attended the entire course and completed the satisfaction questionnaire.

All scheduled training events and seminars are available on our calendar.