Course on Negotiation and conflict management
Part 1: Conflict’s management
Conflict: what it is, where it comes from, types of conflicts
Conflict as a source of growth and transformation: why it is so fundamental on different levels (intrapersonal, inter-personal, organizational, business)
Conflict’s management styles: Thomas-Killman model
The importance to analyse the conflict
How to deal better with conflict: personal triggers, emotions and thoughts’ management (ABCDE model)
Part 2: Negotiation
Negotiation: what it is, the connection between differencies, conflict and negotiation
Negotiation win-lose and negotiation win-win
Negotiation win-win basics: Fisher-Ury Principled Negotiation model
Key-Soft skills to negotiate effectively: empathic listening, assertive communication, presence, systemic vision
Time: 9.00 - 13.00 | 14.00 - 17.00 (7 hours)
Maximum number of participants: 25
In the virtual classroom it is required the presence with active video and the possibility of using audio. We ask those who are unable to participate to notify their absence.
The meeting will be held in English and is part of the cycle of training courses on soft skills.
At the end of the course, a certificate of participation is issued after having attended the entire course and completed the satisfaction questionnaire.
All scheduled training events and seminars are available on our calendar.